Shipping & Returns

Shipping Information

At Gerbere Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Available for orders over $50

Please note that delivery times may vary depending on your location and customs clearance processes.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Gerbere Store. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unused and in its original condition
  • In its original packaging

Non-Returnable Items: The following items are non-returnable and non-exchangeable:

  • Italian Stiletto Knives
  • Custom or personalized items
  • Items marked as final sale

Return & Exchange Process

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request. You can use the template provided below.
  2. Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure the item reaches us safely.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once we receive and process the returned item. Shipping costs for the new item will be covered by us.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Gerbere Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at: