Returns & Exchanges
At Gerbere Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are non-returnable and non-exchangeable, as outlined below.
Non-Returnable Items
Based on our product categories, the following items are non-returnable and non-exchangeable:
- Italian Stiletto Knives
- Custom or personalized items
- Items marked as final sale
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request. You can use the template provided below.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure the item reaches us safely.
- Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process the returned item. Shipping costs for the new item will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Gerbere Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [Item Name(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please feel free to contact us at:
Email: [email protected]
Address: 1776 Kooter Lane, Denver, US 28037